STUDIO POLICIES

DOWNLOAD THE WALLA APP: The Walla app is mandatory for booking and rebooking. Download the app: here.

SAVE CREDIT CARD ON FILE: A card on file is mandatory and will be automatically charged for late cancellations, no-shows, or outstanding balances.

GRIP SOCKS: Grip socks are mandatory for machine use and are available for purchase at the retail boutique at the front desk.

CANCELLATIONS: Cancel at least 8 hours before class to avoid a $15 late fee. Arrivals over 5 minutes late may result in forfeiting your spot to a waitlisted client.

WAITLIST: Waitlisted clients may be added to a class at any time if a spot opens, including outside normal hours. The studio is not responsible for inconvenient timing; enable notifications to stay updated.

NOTIFICATION SETTINGS: Enable text and email notifications through Walla. The studio is not responsible for missed classes due to disabled notifications.

DOUBLE BOOKING: Booking multiple classes in one day incurs a $10 fee for unlimited memberships. Canceling outside the 8-hour window incurs a $15 fee. Clients are responsible for managing their schedules, including checking notifications to avoid double bookings, even when added from the waitlist.

MANDATORY CHECK-IN: Check-in with the front desk or instructor is required. Failure to check-in will result in a no-show charge.

MEMBERSHIP PAUSING: Clients may pause their membership at any time for a $25 fee. Therefore an additional $25 fee will be added for each month the membership is paused. Email info@pilatespluslajolla.com for pausing.

MEMBERSHIP CANCELLATION: Cancel at least two weeks before the next billing cycle to avoid a $25 fee. Email info@pilatespluslajolla.com for cancellations.